Over the weekend, a blob appeared on my kindle screen. It is a small blob, and you can read around it, but it is annoying and distracting.

It appears to be E-Ink, as it is definitely under the screen, and is a small dot, with lines coming off it, looking a bit like a squashed spider.

Having tried a screen refresh and a hard reset, I took a look at the Amazon site for help. It suggested that for any screen problem, you entered your phone number, and clicked a button – almost immediately my phone rang. By the accent of the guy on the phone, it sounded like he was calling from the States.

I explained the problem to him, who very quickly said “well if you have tried a reset, and it didn’t clear, then it’s a probably not fixable. Your Kindle is under warranty, so I will send you a replacement. Please return your old one in the box the replacement comes in. Enjoy your new Kindle!”

I’ve never found it so easy to return something under warranty!


  1. June 24, 2011

    Woah! Excellent!

    I assume this was a Kindle bought directly from Amazon, rather than one from, ah, any high street retailers whom I may or may not be employed by? =:o}

    • chris
      June 24, 2011

      Yes. I seem to spend an incredible amount of money with Amazon, actually. I surprise myself sometimes, when I check back on a gadget, wondering who I bought it from, and found it was Amazon – this is kitchenware as much as anything else.

  2. chris
    June 25, 2011

    Having received my replacement Kindle, it seems my old one had a minor fault that I wasn’t completely aware of.

    The one thing that irritated me about the Kindle is that I found the navigation pad – used for negotiating menus – awkward to use. The directional pad needed a firm push, while the central button was quite sensitive. As a result, I often found myself hitting the central button while still trying to navigate.

    With nothing to compare to it, I assumed that it was just a combination of a dumb design, and fat fingers. However, with the replacement Kindle, the directional pad is much more responsive, and I’ve found myself zooming around the menus while I set this new one up.

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